Contact

Questions or Comments?

You can direct them to the following departments.

Billing Department


For all billing inquires please fill out the form below or call (618) 457-0450.


    Billing Statement
    IT Department

    IT Department


    Have a question for the IT Department?  Use the form below.

    Note: If you are looking for NextGen software support, fill out the NextGen Support Ticket.


      Human Resources


      For all inquiries fill out the form below or contact:

      Community Health & Emergency Services, Inc.
      1250 Cedar Court
      Carbondale, IL 62901
      (618) 457-0450
      sturner@chesi.org


        Human Resources

        Patient Satisfaction Survey


          Which Facility were you seen at? (required)

          Appointment Type (required)
          Walk-InScheduled

          Date of Visit (required)

          Your Age (required)

          Gender (required)

          Race/Ethnicity (required)

             

          Ease of getting care


          Ability to get in and be seen
          GreatGoodOKFairPoor

          Hours Center is Open
          GreatGoodOKFairPoor

          Convenience of Center's Location
          GreatGoodOKFairPoor

          Prompt Return on Telephone Calls
          GreatGoodOKFairPoorN/A (Not Applicable)

             

          Waiting Time


          Time in Waiting Room
          GreatGoodOKFairPoor

          Time in Exam Room
          GreatGoodOKFairPoor

          Time Waiting for Tests to be Performed
          GreatGoodOKFairPoor

          Time for Test Results
          GreatGoodOKFairPoor

             

          Staff: Provider (Physician, Dentist, Physician Assistant, Nurse Practitioner)


          Listens to Me
          GreatGoodOKFairPoor

          Spends Enough Time with Me
          GreatGoodOKFairPoor

          Explains What I Want and/or Need to Know
          GreatGoodOKFairPoor

          Give Good Advice and/or Treatment
          GreatGoodOKFairPoor

             

          Staff: Nurses and Medical Assistants


          Friendly and helpful to you
          GreatGoodOKFairPoor

          Answer my questions
          GreatGoodOKFairPoor

             

          Staff: All Others


          Friendly and helpful to you
          GreatGoodOKFairPoor

          Answer my questions
          GreatGoodOKFairPoor

             

          Payment


          What you Pay is:
          GreatGoodOKFairPoor

          Explanation of Charges
          GreatGoodOKFairPoor

          Collection of Payment/Money (Rate Us)
          GreatGoodOKFairPoor

             

          Facility


          Neat and Clean Building
          GreatGoodOKFairPoor

          Ease of Finding Where to Go
          GreatGoodOKFairPoor

          Comfort and Safety While Waiting
          GreatGoodOKFairPoor

          Privacy
          GreatGoodOKFairPoor

             

          Confidentiality


          Keep My Personal Information Private
          GreatGoodOKFairPoor

          How likely are you to refer us to your friends and family?
          Very LikelyLikelyMaybeLess LikelyNot Likely

          Do you consider this center to be your regular source of care?
          YesNo

          What do you like best about our center?

          What do you like least about our center?

          Suggestions for Improvement?

          Additional Comments/Message