Contact

Questions or Comments?

You can direct them to the following departments.

Billing Department


For all billing inquires please fill out the form below or call (618) 457-0450.


Billing Statement
IT Department

IT Department


Have a question for the IT Department?  Use the form below.

Note: If you are looking for NextGen software support, fill out the NextGen Support Ticket.


Human Resources


For all inquiries fill out the form below or contact:

Community Health & Emergency Services, Inc.
1250 Cedar Court
Carbondale, IL 62901
(618) 457-0450
sturner@chesi.org


Human Resources

Patient Satisfaction Survey


Which Facility were you seen at? (required)

Appointment Type (required)
Walk-InScheduled

Date of Visit (required)

Your Age (required)

Gender (required)

Race/Ethnicity (required)

   

Ease of getting care


Ability to get in and be seen
GreatGoodOKFairPoor

Hours Center is Open
GreatGoodOKFairPoor

Convenience of Center's Location
GreatGoodOKFairPoor

Prompt Return on Telephone Calls
GreatGoodOKFairPoorN/A (Not Applicable)

   

Waiting Time


Time in Waiting Room
GreatGoodOKFairPoor

Time in Exam Room
GreatGoodOKFairPoor

Time Waiting for Tests to be Performed
GreatGoodOKFairPoor

Time for Test Results
GreatGoodOKFairPoor

   

Staff: Provider (Physician, Dentist, Physician Assistant, Nurse Practitioner)


Listens to Me
GreatGoodOKFairPoor

Spends Enough Time with Me
GreatGoodOKFairPoor

Explains What I Want and/or Need to Know
GreatGoodOKFairPoor

Give Good Advice and/or Treatment
GreatGoodOKFairPoor

   

Staff: Nurses and Medical Assistants


Friendly and helpful to you
GreatGoodOKFairPoor

Answer my questions
GreatGoodOKFairPoor

   

Staff: All Others


Friendly and helpful to you
GreatGoodOKFairPoor

Answer my questions
GreatGoodOKFairPoor

   

Payment


What you Pay is:
GreatGoodOKFairPoor

Explanation of Charges
GreatGoodOKFairPoor

Collection of Payment/Money (Rate Us)
GreatGoodOKFairPoor

   

Facility


Neat and Clean Building
GreatGoodOKFairPoor

Ease of Finding Where to Go
GreatGoodOKFairPoor

Comfort and Safety While Waiting
GreatGoodOKFairPoor

Privacy
GreatGoodOKFairPoor

   

Confidentiality


Keep My Personal Information Private
GreatGoodOKFairPoor

How likely are you to refer us to your friends and family?
Very LikelyLikelyMaybeLess LikelyNot Likely

Do you consider this center to be your regular source of care?
YesNo

What do you like best about our center?

What do you like least about our center?

Suggestions for Improvement?

Additional Comments/Message